Become a VIP!
It is my pleasure to provide you with the best service I possibly can, and as a VIP customer, you will also receive priority attention on all your service requests. I have compiled a list of suggestions for making the most of your monthly time, but you are welcomed to call me for anything I might help with.
VIP Service Agreement Guidelines
All VIP service agreements include 1½ hours of time each month. After the initial enrollment period, time, you will be billed on a month-to-month basis. Either party may terminate the contract with at least 30 days written notice.
Unused time for one month will not be carried over to the next month.
The monthly price is guaranteed for one year from your original enrollment date.
Invoices are sent via email on the 20th of each month. Full payment due by the 25th of the month prior to the month of service. For example, your June payment is due by May 25th. If you have opted to pay by debit or credit card, the charge will be applied to your card on the 25th of each month.
Nonpayment of your monthly invoice will not be considered as your intent to terminate this agreement — you must provide me with 30 days written notice. An email will suffice, but until such notice is received and confirmed, the monthly fees will continue to accrue on your account.
All service calls are logged in five-minute increments. Details are available on request.
Additional hours are billed at the discounted rate of $110 per hour.
I am available from 9:00a to 6:00p Eastern time on Monday through Friday. The office is closed on weekends and major holidays. If you need me to help with a project over a weekend, please call ahead to make sure I'll be available.