Glowing aspens (photo)

Frequently-Asked Questions

Wondering about our ongoing service? Here are some of the questions that others have asked. If you don't find the answers you're looking for here, please contact me to discuss any questions you have.

Yes. There are no expiration dates on prepaid time, including any time left over from a custom website project or other package that includes an allotted amount of time.
No, you cannot carry over unused time from one month to the next, however, if you do use additional time in a given month, you will be billed at my lowest rate, so it is still more cost-effective than simply "paying as you go" for support.
No, you can use it for virtually anything that I can help with. Check out this list of ideas for using your time... it's based on what my other agencies are doing to get their money's worth each month.
There are many firms out there that will build a so-called "low-cost" website for you, but then you are required to pay a monthly fee to keep the site live. When you decide you no longer want to pay that fee, your website (and often, your domain address) disappear. In most cases, this is because they retain ownership of your domain, website content and even documents attached to the site. I've always felt this is wrong. When I build a site for you, you own everything: the domain, the site content, and all the files. All you pay me for is my time and expertise. If you decide that you no longer want to be a VIP customer, give me 30 days written notice and I will cancel your agreement... no hard feelings, no burned bridges, and no vanishing website!

  • Aspenglow Services, LLC
    1516 Barbara Street
    Montrose, CO 81401-5114
  • 970-417-4536
  • 970-765-6615
  • Monday to Friday
    8:30 am to 5:00 pm (Mountain)